I am. But not really. To paraphrase my prelicensing class instructor, “95% of consulting is not technical work – it’s psychological”. 5% of consulting is delivery. The remainder is listening, empathizing, training, selling, encouraging, improving, and a whole bunch more gerunds. I’m an unlicensed psychiatrist dabbling in technology -just call me Frasier Malone – the single …
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Tag:customer
what should a professional services group’s goal(s) be?
Should it be as a revenue stream? Or can it be far, far more? Every place I have worked since getting into professional services back in early 2008 has viewed the goal of the organization as making money by performing services. Whether or not the customer was happy, something useful was delivered, whether a relationship …
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