why technical intricacies matter

I have been working on a upgrade for one of our customers for nearly a month. Last week we spent about two hours focused on one specific problem that had been rearing its ugly head on an exceedingly-frequent basis: one of the components of the application was routinely pitching OutOfMemory errors from the Java Virtual …
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new job

Today I started a new job, which will hopefully involve a bit less travel than my last one did. I enjoyed working with my team at my last employer, and wish them the best in their future ventures. Now off to find out where my first customer will be 🙂

upgrades

I fly quite frequently – last year I re-met Delta‘s Gold Medallion status, and made it all the way to Platinum (go me!). One of the perks is that I frequently get upgraded from the coach tickets I book to First/Business seats instead – for free (and free == better). I was about 23k miles …
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jersey city

This week I have the pleasure of working in Jersey City. No, that’s not sarcasm. Getting the PATH from my hotel in Manhattan to work is a cinch, and cheaper than taking the subway anywhere (fares on the subway are $2.25; the PATH is $1.75). It would’ve been nice to be at the hotel across …
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queuing the next generation

Like many people, I work for an under-staffed segment of a remarkably under-staffed company. Before transitioning to professional services, I worked for support, and they are even more under-staffed. I see a simple solution to this problem, but the company is too short-sighted to implement anything like this, sadly. Problem: We need new people. Desperately. …
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