piano

After a very long time of looking, we have found a piano to add to our home – and my wife is quite excited! It’s a spinet style, which is perfect for our living room. And it helps displace the tv which all too often can become the focal point of a home, family, and …
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ground school

A few months ago one of the Groupons available in Lexington was for the first hour of flight along with an initial ground school lesson at the private pilot training company next to the airport. This Saturday from 1300-1500 I’ll be taking ground school. Woot! I’ve known a lot of pilots in my life, and …
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a new website

I’ve had a domain sitting [basically] unused for several years, but have finally found a purpose. Along the lines of freshnews, I have launched an rss aggregator/launch service at datente.com. There are several categories of feeds (imperfectly broken-up, but it’s what makes sense to me) that display in quasi random order. And on the front …
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welcome to 2012

If the Mayans are right, in 11 months (give or take), all our debts disappear. But since they’re not (more accurately, it’s merely the next roll point on their calendar like 2000 was for us), we have a host of things to look forward to this year and beyond: a presidential election, graduations, births, new …
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doing technical phone screens

Related to a previous post on career development, I thought it could be interesting to look at one approach to the technical screen that I have used over the past few years when interviewing candidates. for folks with no “real” experience yet, I ask them to rank themselves on a few key technologies on the …
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kirk aragon – lost 25 september 2011

Kirk Aragon was a former direct coworker, and long-time colleague of mine. Kirk died Sunday doing what he loved to do. I first met Kirk a few days after starting Opsware in January of 2007. He was one of the “named resources” for dealing with our biggest customer, EDS. Kirk’s professionalism, friendliness, and over-powering happiness that …
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effective error messages

I had a recent conversation with an old classmate, and he stated that using asserts when programming Java is useless because an exception can generate more useful information. Exceptions are only “more useful” if you are a developer or perhaps supporting an application. When a bug report or support case needs to be created, supplying the “raw” …
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technical career development

Career development. Career path. Development opportunities. Taking your career to the next level. Terms and phrases we all hear and pretty much pass over in our day-to-day lives. Right up until we want to move to a new/better job or performance reviews roll around. But what do they mean, and how can you advance your …
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the ticket smash, raw metrics, and communication – how to have a successful support organization

When I worked at Opsware, and for a while after HP bought us, we used to try to have once- or twice-a-week meetings for each support group wherein we would bring our most difficult cases (with the difficulty being determined by the case owner), and have an opportunity for everyone on the team to ask questions, …
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