{"id":75579,"date":"2023-07-17T08:08:36","date_gmt":"2023-07-17T08:08:36","guid":{"rendered":"https:\/\/merikebi.warrenmyers.com\/?p=75579"},"modified":"2023-07-17T08:08:36","modified_gmt":"2023-07-17T08:08:36","slug":"the-end-goal-of-a-support-team-is-not-to-outdo-one-another-on-how-many-cases-one-engineer-has-in-his-queue-or-how-many-another-has-closed-the-end-goal-is-to-solve-customer-problems","status":"publish","type":"post","link":"https:\/\/merikebi.warrenmyers.com\/?p=75579","title":{"rendered":"&#8220;The end goal of a support team is not to outdo one another on how many cases one engineer has in his queue, or how many another has closed \u2013 the end goal is to solve customer problems&#8221;        https:\/\/t.co\/aLFDjaVOFD"},"content":{"rendered":"<blockquote class=\"twitter-tweet\">\n<p lang=\"\" dir=\"ltr\">&#8220;The end goal of a support team is not to outdo one another on how many cases one engineer has in his queue, or how many another has closed \u2013 the end goal is to solve customer problems&#8221;        https:\/\/t.co\/aLFDjaVOFD<\/p>\n<p>  &mdash; Warren Myers \ud83d\udc27\ud83d\udc3f (@warrenmyers)<br \/>\n  <a href=\"https:\/\/twitter.com\/warrenmyers\/status\/1680851080463171585\">Jul 17, 2023<\/a>\n<\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><br \/>\n<br \/>\nfrom Twitter https:\/\/twitter.com\/warrenmyers<\/p>\n<p>July 17, 2023 at 04:05AM<br \/>\nvia <a href=\"https:\/\/ifttt.com\/?ref=da&#038;site=wordpress\">IFTTT<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8220;The end goal of a support team is not to outdo one another on how many cases one engineer has in his queue, or how many another has closed \u2013 the end goal is to solve customer problems&#8221; https:\/\/t.co\/aLFDjaVOFD &mdash; Warren Myers \ud83d\udc27\ud83d\udc3f (@warrenmyers) Jul 17, 2023 from Twitter https:\/\/twitter.com\/warrenmyers July 17, 2023 at 04:05AM &hellip;<br \/><a href=\"https:\/\/merikebi.warrenmyers.com\/?p=75579\" class=\"more-link pen_button pen_element_default pen_icon_arrow_double\">Continue reading <span class=\"screen-reader-text\">&#8220;The end goal of a support team is not to outdo one another on how many cases one engineer has in his queue, or how many another has closed \u2013 the end goal is to solve customer problems&#8221;        https:\/\/t.co\/aLFDjaVOFD<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[4],"tags":[792],"keyring_services":[],"class_list":["post-75579","post","type-post","status-publish","format-standard","hentry","category-blih","tag-twitter"],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/merikebi.warrenmyers.com\/index.php?rest_route=\/wp\/v2\/posts\/75579","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/merikebi.warrenmyers.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/merikebi.warrenmyers.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/merikebi.warrenmyers.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/merikebi.warrenmyers.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=75579"}],"version-history":[{"count":1,"href":"https:\/\/merikebi.warrenmyers.com\/index.php?rest_route=\/wp\/v2\/posts\/75579\/revisions"}],"predecessor-version":[{"id":75580,"href":"https:\/\/merikebi.warrenmyers.com\/index.php?rest_route=\/wp\/v2\/posts\/75579\/revisions\/75580"}],"wp:attachment":[{"href":"https:\/\/merikebi.warrenmyers.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=75579"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/merikebi.warrenmyers.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=75579"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/merikebi.warrenmyers.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=75579"},{"taxonomy":"keyring_services","embeddable":true,"href":"https:\/\/merikebi.warrenmyers.com\/index.php?rest_route=%2Fwp%2Fv2%2Fkeyring_services&post=75579"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}